Refund and Return Policy

Effective Date: 2nd January 2025

At Peppi Glownie, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. This Refund and Return Policy outlines the terms and conditions for refunds, exchanges, and returns. By purchasing from us, you agree to this policy.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item is unused, unworn, and in its original condition, including packaging and tags.
  • The return request is made within 30 days of receiving the product.
  • The item is defective, damaged during shipping, or does not match the product description.

Note: Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns or refunds.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@peppiglownie.com or call us at (253) 875-1385 within 30 days of receiving your order.
  2. Provide Proof of Purchase: Include your order number, a copy of the receipt, and photos of the item (if applicable).
  3. Return Authorization: Wait for a return authorization and instructions from our team. Unauthorized returns may not be accepted.
  4. Ship the Item: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

Refunds will be processed as follows:

  • Once we receive and inspect the returned item, you will be notified about the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

Partial Refunds:
In some cases, only partial refunds may be granted (e.g., items returned after 30 days but within 60 days or items not in original condition).

4. Exchanges

We offer exchanges for defective or incorrect items. If you wish to exchange an item:

  1. Follow the return process above.
  2. Indicate that you prefer an exchange.
  3. We will ship the replacement item once the original is returned and inspected.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards.
  • Items marked “Final Sale” or “Clearance.”
  • Personalized or customized products.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 days of delivery by contacting info@peppiglownie.com.
  • Provide photos of the damage, and we will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after the designated period:

  • Check your bank or credit card statement.
  • Contact your payment provider, as processing times may vary.
  • If you still have issues, email us at info@peppiglownie.com for assistance.

8. Contact Us

For questions about our Refund and Return Policy, please contact:

  • Address: 7015 236th Street Ct E, Graham, Washington (WA)
  • Phone: (253) 875-1385
  • Email: info@peppiglownie.com

We are committed to ensuring a hassle-free shopping experience and appreciate your understanding of our policies. Thank you for choosing Peppi Glownie!