Shipping Policy
Effective Date: 2nd January 2025
At Peppi Glownie, we strive to provide reliable and efficient shipping services for all orders placed through our website, https://peppiglownie.com/. This Shipping Policy outlines how we process, ship, and deliver your orders, along with associated costs and timelines.
1. Shipping Locations
We currently ship to:
- Domestic: All states within the United States.
- International: Select countries worldwide. Availability of shipping options may vary depending on the destination.
For questions about specific locations, please contact us at info@peppiglownie.com.
2. Processing Times
2.1 Order Processing:
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing includes order verification, packaging, and preparation for shipment.
2.2 Delays:
During high-demand periods or due to unforeseen circumstances, processing times may be extended. Customers will be notified of any significant delays.
3. Shipping Methods and Delivery Times
We offer several shipping options during checkout. Delivery times depend on your chosen method and location:
Domestic Shipping (United States):
- Standard Shipping: 3–7 business days.
- Expedited Shipping: 1–3 business days.
International Shipping:
- Standard International: 7–21 business days (varies by destination).
- Express International: 3–7 business days.
Please note that delivery timelines are estimates and do not account for customs processing or unforeseen delays.
4. Shipping Costs
4.1 Calculation of Shipping Fees:
Shipping fees are based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout.
4.2 Free Shipping:
We occasionally offer free shipping promotions. Eligibility will be specified in the promotion terms and conditions.
5. Tracking Your Order
5.1 Tracking Number:
Once your order is shipped, you will receive an email with a tracking number and instructions for monitoring your shipment’s progress.
5.2 Carrier Services:
We use reputable carriers, including USPS, UPS, FedEx, and DHL. Carrier selection is based on the shipping method and destination.
6. Customs and Import Duties (International Orders)
6.1 Customer Responsibility:
For international shipments, the recipient is responsible for any customs fees, import duties, or taxes imposed by the destination country. These charges are not included in the product price or shipping fees.
6.2 Customs Delays:
Customs processing may delay delivery. Peppi Glownie is not responsible for delays caused by customs or other regulatory bodies.
7. Lost, Damaged, or Delayed Shipments
7.1 Lost Packages:
If your package is lost in transit, please contact us at info@peppiglownie.com. We will work with the carrier to resolve the issue promptly.
7.2 Damaged Items:
If your package arrives damaged, please provide photos of the damage and contact us within 7 days of receipt to request a replacement or refund.
7.3 Delayed Deliveries:
We are not liable for delays caused by carriers, weather, or other factors beyond our control.
8. Incorrect Shipping Information
8.1 Customer Responsibility:
Please ensure that your shipping address is accurate during checkout. Peppi Glownie is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
8.2 Order Re-delivery:
If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping costs to re-deliver the package.
9. Non-Delivery Areas
Some remote or restricted areas may not be serviceable by our carriers. If your location is not eligible for delivery, we will notify you and issue a full refund for your order.
10. Contact Us
If you have questions or concerns about shipping, please contact us:
- Email: info@peppiglownie.com
- Phone: (253) 875-1385
- Address: 7015 236th Street Ct E, Graham, Washington (WA)
Thank you for shopping with Peppi Glownie! We are committed to delivering your orders with care and efficiency.