Payment Policy
Effective Date: 2nd January 2025
At Peppi Glownie, we are committed to providing a smooth and secure payment experience. This Payment Policy outlines the terms and conditions associated with payment methods, processing, and related practices for purchases made on our website, https://peppiglownie.com/.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Payments: PayPal and other digital wallets as displayed at checkout.
- Other Methods: Additional options (e.g., bank transfers or local payment methods) may be available based on your location.
All payments are processed in USD unless otherwise specified.
2. Payment Security
2.1 Encryption and Data Protection
We utilize secure encryption technologies to protect your payment information. Transactions are processed through verified and PCI DSS-compliant payment gateways.
2.2 Fraud Prevention
To safeguard against fraudulent activity, we may request additional verification or documentation before processing your order.
3. Payment Processing
3.1 Authorization and Charges
- At the time of purchase, your payment method will be authorized for the total amount, including taxes and shipping fees.
- The charge will be finalized once the order is confirmed and processed for shipment.
3.2 Declined Payments
If a payment is declined, please verify your card details or contact your financial institution. We are not responsible for delays caused by payment issues.
4. Taxes and Additional Charges
4.1 Sales Tax
Applicable sales tax will be calculated and added to your total during checkout based on your shipping address.
4.2 Customs and Duties
For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by local authorities.
5. Refunds and Payment Adjustments
5.1 Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
5.2 Partial Charges or Adjustments
In the case of partial order fulfillment, we will only charge for the items shipped. Refunds or adjustments for unfulfilled items will be processed promptly.
6. Changes or Updates to Payments
6.1 Order Modifications
If you need to update your payment details or make changes to an order, please contact customer support at info@peppiglownie.com before the order is processed.
6.2 Recurring or Subscription Payments
For any recurring or subscription-based purchases, you authorize us to charge the payment method on file according to the agreed-upon schedule.
7. Disputes and Chargebacks
If you dispute a charge or initiate a chargeback, please contact us first at info@peppiglownie.com or (253) 875-1385 to resolve the issue. We strive to address all concerns promptly.
8. Contact Us
For questions or assistance regarding payments, you can reach us:
- Email: info@peppiglownie.com
- Phone: (253) 875-1385
- Address: 7015 236th Street Ct E, Graham, Washington (WA)
Thank you for choosing Peppi Glownie. Your trust and satisfaction are our top priorities!